FAQ Group: General Info

Certain changes can be made by phone, by confirming your personal identifying information: birth date, last four digits of your Social Security Number, etc. Online management of your account is not available.  Starting, stopping, or transferring service is not done over the telephone.

Only the customer and other persons listed on the service application may make changes or terminate service.

Yes. When you apply for service or want to transfer your account, inform the JWSC of the dates you want the changes.

Residential customers, please view the following page for information regarding your transfer request: Transfer Service Commercial customers may transfer service at the following page: Transfer Service Your deposit and any balances will be transferred from your current account to the new account.

The Federal Trade Commission requires utilities to verify your identity. Applying for utility service is one of the first steps taken by identity thieves. In order to provide a means to protect our customers, we comply with the FTC rules as outlined at the following site: https://www.ftc.gov/tips-advice/business-center/guidance/fighting-identity-theft-red-flags-rule-how-guide-business

In order to establish your service, you will need to apply in person at our office at 1703 Gloucester Street in Brunswick or by using our online form. The Federal Trade Commission (FTC) requires that we verify your identity with a government issued photo ID and proof of residency. Also, the JWSC is required to validate your Social Security Number at the time of application. A deposit of $100 per REU and a $55 connection fee are due with your application. REU stands for “Residential Equivalency...

You can reach Customer Service by fax to 912.261.7179 or by email to info@bgjwsc.org.

The JWSC office is open from 8:00 a.m. to 5:00 p.m. Monday through Friday.

The JWSC office is located at 1703 Gloucester Street in downtown Brunswick.

No, we do not pick up the trash cans. Depending on your address, you would contact City of Brunswick Customer Service (call 912-267-5512) or Glynn County Customer Service (call 912-554-7111) to arrange pickup.