FAQ Group: General Info

You may be eligible for a payment plan that would allow you to pay your bill balance in installments while you are paying each month on your current bill. Please call Customer Service at 912.261.7100 for more information.

For your convenience, we offer several ways for you to pay your water/sewer service bill: Online – Click here to pay your bill using our convenient and secure online bill payment service. Walk-In – Customer service representatives are available during regular business hours, at our office at 1703 Gloucester St. in Brunswick.

Yes. You must pay your current utility bill amount pending the resolution of a dispute or adjustment.

Visit the section of our website here for details on leak adjustments.

If your bill is not paid by the due date shown on the bill, a 1.5% late fee will be added to your balance for each month you are past due.

Utility bills are issued monthly. If you do not receive your bill, please contact Customer Service at 912.261.7100. Failure to receive a bill does not release you from the obligation to pay for service.

Residential and commercial water meters are read every 30 days.

The City of Brunswick and the Glynn County Water and Sewer Ordinances do not allow for the refunding of deposits when a good payment history is established.

Deposit refunds normally are processed and returned within 10 days to two weeks after the date your account closes. This allows time for computing your final bill and processing your refund through our payment processes. Please provide your forwarding address when closing your account.

To stop your service, please visit either our Customer Service Lobby or download the Stop Service form from our website and return it to Customer Service.  Please indicate when service is to be stopped and a forwarding address for mailing your deposit refund.