Customer Service

Customer Service – 912.261.7100 Option 1
or Fax: 912.261.7179 (Primary), 912.261.7178 (Secondary)
– Billing Questions, Start Service, Stop Service, Change of Address

Water and Sewer Emergencies

During Normal Business Hours – 912.261.7100
(Monday-Friday 8 a.m. to 5 p.m.)
After Normal Business Hours – 912.634.0258
(Including Holidays and Weekends)

Main Office – 1703 Gloucester St., Brunswick, GA 31520
info@bgjwsc.org

The BGJWSC is committed to serving the residences and businesses of the City of Brunswick and Glynn County by providing high-quality, dependable drinking water and waste water treatment services, encouraging and implementing water conservation, safeguarding public health and the environment, and providing for future economic growth through progressive planning and resource management.

Here, you can find information and resources for starting, stopping or changing your water service, and other information about your water utility.

You can see a breakdown of all rates since 2014 using our bill calculator.

Where can I pay my bill?

For your convenience, we offer several ways for you to pay your water/sewer service bill:

Online – Click here to pay your bill using our convenient and secure online bill payment service.

Walk-In – Customer service representatives are available during regular business hours, at our office at 1703 Gloucester St. in Brunswick.

We also offer alternative locations, listed on our Bill Payment page.

Ready for Paperless?
Sign Up for Paperless Billing

Residential Use Forms:
Start, transfer or disconnect service using our online form
or download and complete one of the following:

Commercial Use Forms:
Download and complete an application to Start or Transfer Service
You may also disconnect service using our online form.

Hydrant_Meter_Application_Version_2.1– Posted July 5, 2022

Adjustment Forms:
Complete a Pool Fill Adjustment Request
File a Leak Adjustment Request

Customer Assistance Program Forms:
Donation_Request_Form_Version_1.1_June_6,_2019
Donation Cancellation Form – Pending as of June 6, 2019
Assistance Request Form – Pending as of June 6, 2019

Deposit Payment
We accept cash, check, money order made out to BGJWSC, Visa Credit/Debit, MasterCard Credit/Debit and Discover. We do not accept surety bonds in lieu of a cash deposit. Payment of the deposit and fee(s) is expected when the account is established.

If you have made a timely payment on your residential account for 36 months, you may request a review of your account to determine if the deposit may be returned to you using this form.

Turning on Water
To protect the interior of your home or business from water damage at the time your account is established, please check to make sure that all indoor faucets — including the connections to the washing machine and ice maker for your refrigerator — are turned off before service is connected. If when the field personnel arrive at the service location (your home or business) and an open faucet is found, the water service will not be turned on. The utility will only make one additional attempt to turn on the water at the location without assessing an additional fee for return visits. Additional trips to the location will result in a $55 fee being assessed to the account; thus, someone will need to be at the location to verify that there are no running faucets. Any water damage to your property as a result of the water service being turned on at the meter is the responsibility of the customer. If you are uncertain whether all water connections are turned off, this is yet another reason we recommend that you be present when the technicians turn on your water service.

Key Staff Contacts

The following contact information is provided for your reference and assistance, though contact with us is most expedited by using the contact information at the top of this screen.

Olivia Cummings
Customer Service Manager
912.261.7107
ocummings@bgjwsc.org

Jaborah Edwards
Assistant Customer Service Manager
912.261.7161
jedwards@bgjwsc.org

Charity Furr
New Account Specialist
912.261.7103
cfurr@bgjwsc.org

Denise Pinkney
Customer Service Data Coordinator
912.261.7163
dpinkney@bgjwsc.org

Garry Griffiths
Customer Service Representative
912.261.7102
ggriffiths@bgjwsc.org

AJ Fairfield
Customer Service Representative
afairfield@bgjwsc.org

Tina Santiago Perez
Customer Service Representative
912.261.7105
tsantiago@bgjwsc.org